Role of Emotional Intelligence in the Work Place

-


Role of Emotional Intelligence in the Work    Place
Emotional intelligence

Emotional intelligence is the capacity to understand and manage   emotions. “The interest in emotional intelligence in the workplace stems from the widespread recognition that these abilities – self-awareness, self-management, empathy and social skill – separate the most successful workers and leaders from the average. This is especially true in roles like the professions and higher level executives, where everyone is about as smart as everyone else, and how people manage themselves and their relationships gives the best and edge.” (Goleman, 2012).


Main elements in emotional intelligence

Self-awareness
 About understanding yourself: knowing   weaknesses, strengths, drivers, values, and impact on other people . This would look like self-confidence and a thirst for constructive criticism.
Self -regulation
  The ability to control and redirect disruptive impulses and moods. Think of trustworthiness, integrity, and comfort with change
Motivation
The ability to self-motivate, with a focus on achieving internal or self-gratification as opposed to external praise or reward.

 Empathy
  Understanding other people’s   feelings, especially when making decisions.

Social skill
  Building a relationship with others to move them in desired directions.

With globalization, emotional intelligence is more significant than ever when teams are cross-cultural and global, increasing the complexity of interactions of emotions and how they are expressed. Essentially, emotional intelligence in the workplaces comes down to understanding, expressing and managing, good relationships and solving problems under pressure.

                           
Leading with Emotional Intelligence in Management
Emotional intelligence is more effective and impactful when applied to leadership and management; a leader with high Emotional intelligence can:
1.     Communicate their vision more effectively.
2.     Improve their persuasion and inspirational speaking abilities.
3.     Ensure appropriate responses to stressful and confusing situations at work.
4.     Manage their own emotions and the emotions of their employees
All of these lead to a more efficient, effective, and productive workplace.
Importance of emotional intelligence in a work place
The value and benefits of emotional intelligence are vast in terms of personal and professional success.  Relationships in the workplace are affected by how we manage our own emotions and our understanding of the emotions of those around us. It is a core competency in many vocations, can support the advancement towards academic and professional success, improve relationships, and boost communication skills, the list goes on. Emotional intelligence encourages many positive traits, from resilience to communication, motivation to stress management.  The link between emotional intelligence and job performance is clear, with stress management positively impacting job commitment and satisfaction.It is closely related to personal and professional development,  impacts on more than how we manage our behavior and navigate social complexities, it also affects how we make decisions.The ability to identify, manage, and understand emotions help us communicate without resorting to confrontation. Finally  happiness contribute to our self-actualization and self-actualization.


Emotional intelligence in banking

In my working place, ABC Bank ,while working as a team by satisfying the various needs of the customers emotional intelligence acts a major role.It is important in understanding the needs of the employees ,to build up relationships in the team ,to enhance communicative ability, to handle conflicts and to motivate the team.

 Conclusion

 Emotional intelligence is an integral part of forming and developing meaningful human relationships. Furthermore, a major role is played by emotional intelligence in an organization by improving interpersonal communication, achieving success in the workplace or social relationships, dealing with stress and improving motivation or refining decision-making skills in realizing success in both personal and professional life.

References
Houston, E. (2020) The Importance of Emotional Intelligence    https://positivepsychology.com/importance-of-emotional-intelligence/


Courtney Courtney E. Ackerman, C. E.  (2020) How to Improve Emotional Intelligence in the Workplace : https://positivepsychology.com/emotional-intelligence-workplace/

 Allen , J. C. :Emotional Intelligence: The Emotional Intelligence Book – Emotional Intelligence at Work and Emotional Intelligence Leadership by John C. Allen (Amazon)


 Salavoy ,P. and  Mayer, J (2012) What is emotional intelligence : https://www.ihhp.com/meaning-of-emotional-intelligence/
 



Comments

Post a Comment

Popular posts from this blog

What is Organizational Culture

-
Image
What is Organizational Culture Organizational Culture “The sum of values and rituals which serve as ‘glue to integrate the members of the organization.” (Richard Perrin) Organizational Culture is a group of internal values and behaviors in an organization. It includes experiences, ways of thinking, beliefs and future expectations. It is also intuitive, with repetitive habits and emotional responses.It is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations. Every organization develops and maintains a unique culture, which provides guidelines and boundaries for the behavior of the members of the organization. Characteristics of Organizational Culture Innovation. Attention to detail. Emphasis on outcome. Emphasis on people. Teamwork. Aggressiveness.  Stability. ·          The values and behaviors that contribute to the unique social and psychological environment of an ...
Read more

Impact of Job Stress on employees in organizations

-
Image
Impact of Job Stress on employees in organizations What is job stress Occupational stress can be defined as the “harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources or need of the worker” (Sauter and Murphy. 1999).   Stress in organizations Work place pressure is growing day by day, people face changing economic and business situations, changing customer expectations and changing expectations from their own role and position in the organization (Moten, 2009). Nearly everyone agrees that job stress results from the interaction of the worker and the conditions of work. Effects of stress in an organization ·         Poor Time Management ·         Strained Interactions and Relationships ·         Lack of Focus ·         Effect on Health ·   ...
Read more

Managing Human Resources in a Pandemic Situation

-
Image
Managing Human Resources in a Pandemic Situation                  `          Whenever any widespread threat is presented, employers should take care to protect their human resources of the organization, preparing for the threat .H1N1, bird flu, and Ebola can be considered as the experiences and Covid 19 is affected among 80% of the world today.     Up to now, most of the towns are locked down and people are asked to stay at home. However, some of the services are being considered as the essential services such as health and security forces .During this pandemic situation, the human resource of the organization should be handled properly and effectively. When considering such, following can be implemented by the organization. 1. Managing flexible work arrangements   Implementing shifts or other alternative work schedules s...
Read more